Returns & Exchanges

We want you to love your Demi Lovato Official Store merchandise, but if you are not completely satisfied, we accept returns on most items within 30 days of delivery. Please ensure all items are in their original, unworn condition with all packaging intact to be eligible for a refund.

1

Check Eligibility

Verify that your item is within the 30-day return window and is not marked as a 'Final Sale' or a digital download product.

2

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

3

Package and Ship

Securely pack your items and attach the prepaid shipping label provided via email, then drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing